Useful Information

Information for owners of hospitalised patients

We understand how worrying it can be when your pet is hospitalised and everyone at Pride Veterinary Centre is totally committed to delivering the highest quality care to your pet.

In many cases we may need to hospitalise your pet overnight to allow for investigations and procedures to be conducted over consecutive days or to allow recovery from any sedation or anaesthetic given.

Before your appointment, please do not give your pet any food after midnight on the morning of their appointment (water is fine). This allows us to start with any investigations such as blood tests or sedation as soon as your pet is admitted.

If your pet is insured, we can consider a direct claim with your insurance company, but these need to be authorised in advance by our dedicated insurance team.

Visiting Your Pet

A family member visiting is an important part of your pet's recovery alongside rest and recuperation. We limit family visits to a pre booked 15 minute slot, this ensures that you do not arrive when treatments are due as we do not want to disrupt/reduce your time with your pet. Also as pets can get very excited at visiting times and become tired we can ensure they get plenty of time to rest. Visiting times are available during the day between 10:30am - 12:30pm and 2:00pm - 5:30pm and we request all visits are pre booked.

Updates

You should receive a telephone update regarding your pet by 11:00am, this will allow us time to perform a full clinical examination, review their treatment protocol and create a plan for the day. At this time we will also update you regarding your account.

If you have not heard from us by 11:00am please call our main reception on 01332 548911 and we will update you as required over the course of the day. If you are worried or just want to know how your pet is you can ring in and reception will speak to the nurse caring for your pet and give you a brief update as to how they are.