Useful Information

We understand how worrying it can be when your pet has been hospitalised. Rest assured that the team at Pride Veterinary Referrals are totally committed to delivering the highest quality care to your pet.

In some cases, we may need to hospitalise your pet overnight to allow for investigations and procedures to be conducted over consecutive days or to allow recovery from any sedation or anaesthetic given.

Before your appointment, please do not give your pet any food after midnight on the morning of their appointment (water is fine). This allows us to start with any investigations such as blood tests or sedation as soon as your pet is admitted.

If your pet is insured, we can consider a direct claim with your insurance company, but these need to be authorised in advance by our dedicated insurance team.

Visiting Your Pet

A family member visiting is an important part of your pet's recovery alongside rest and recuperation. We limit family visits to a pre-booked 15-minute slot as this ensures that you do not arrive when treatments are due as we do not want to disrupt/reduce time spent with your pet. Also, as pets can get very excited during visiting times, they can become tired therefore, we need to ensure they get plenty of time to rest. Please contact the team for information on visiting times.

Updates

You should receive a telephone update regarding your pet by 11am, this will allow us time to perform a full clinical examination, review their treatment protocol and create a plan for the day. At this time, we will also update you regarding your account.

If you have not heard from us by 11am, please call our client care team on 01332 548911 who will keep you updated as required over the course of the day. If you are worried or simply want to know how your pet is, you can call our client care team who will then speak to the nurse caring for your pet and provide you with a brief update as to how they are.